FAQs

Here are a few of the questions we get the most.
If you have other questions, please just send it to CustomerService@AllCarsFashion.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Shipping

  • We will process the order within 1-3 business days after payment.
  • You'll receive a notification email with a tracking number once your order has shipped out.
  • The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
  • You have a short window to update your shipping address. If your order hasn’t been shipped yet, please reach out to our customer service team with your order number to request a change. Unfortunately, we are unable to modify the shipping address once the order has been shipped. We apologize for any inconvenience.
  • There is a very limited time in which you can modify/cancel the order after payment. If your order hasn't shipped yet, please contact our customer service team with the order number for the modification/cancellation. We're sorry that the order can't be modified/canceled if it is shipped.
  • Prices on our website include free shipping for non-oversized items on orders over $50 for customers within the contiguous United States. Canadian customers are charged an additional $15, while international customers pay an extra $30. Please note, these rates apply to non-oversized items only.
  • If you choose products that exceed the size of a FedEx Medium Box, they are classified as oversized and will require additional shipping fees. Each oversized item will have a separate shipping cost listed under the SHIPPING TAB, with the final cost displayed on your Shipping Checkout Page.
  • You can click <HERE> or "Shipping Policy" in the footer to enter the inquiry page.
  • You can click <HERE> or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
  • For lost items, you have 5 days from receipt of delivery to report this to us.
  • We will file a claim with the shipping provider and send a replacement promptly during their investigation. Learn more

Payments

  • Applying a promotion code is simple! At checkout, enter the code in the “Promo Code” box and click “Apply.” Please note, each promo code is valid for a single use only.
  • Accepted payment methods are Mastercard, Visa, and PayPal.
  • When you place an order, AllCarsFashion contacts your card-issuing bank to verify your account and reserve funds. This will appear as a pending or authorization charge. We only charge your payment method when your items ship.
  • We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
  • Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
  • Yes, we have. Please contact our customer service team for more detail.

Return/Replacement

  • If you would like to return your order for any quality issues, don't hesitate to get in touch with us within 14 calendar days after delivery. Please contact CustomerService@AllCarsFashion.com if you want to return the order.
  • For more information, please check here. View More →
  • Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.

Support

  • We're available from 10:00 am - 05:00 pm every day.
  • Your privacy is very important to us. Read our Privacy Policy for more details.
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